At Farmers & Mercantile we are passionate about our claims service.
We believe in providing every client with a consistent and high quality claims service, which is crucial in a successful client relationship.
We consider claims throughout the entire client journey, from initial policy selection to final claim resolution.
We are committed to resolving claims through our expertise, and support our clients every step of the way to achieve a fair and final settlement at the earliest opportunity.
Personal Customer Care
Our claims service represents a genuine focus on customer care, providing our clients with their own dedicated claims handler.
Farmers & Mercantile have no impersonal or frustrating call centres.
We achieve a first class service by offering a comprehensive understanding of our clients’ business needs rather than a standard operational process.
We provide our clients with a dedicated team of Claims Handlers, based at our at our head office in Sywell, Northamptonshire.
By handling claims in-house we are able to guarantee a consistent level of service and one which we are all fully committed to.
Experience in the Agricultural Sector
We have many years of experience across our claims team, which means we have the expertise to deal with any major or complex claims that may occur.
Our in depth understanding of the Agricultural sector, combined with longstanding relationships with our carefully selected suppliers enables us to act on our clients behalf with any claims negotiations.
This allows our clients to focus on your own business, in the comfort that we will be acting in your best interests.
You will deal with claims handlers who understand the Agricultural sector and your specific requirements.
We will review all claims and challenge insurers where necessary.
You will receive a responsive and consistent service.
We use our network of longstanding Insurance experts to support clients whenever they need us to.
Specialist Claims Team
With our claims handlers working alongside our on-farm advisers, we can ensure that claims resolution is a combined team effort that remains at the top of Farmers & Mercantile’s priority list in our pursuit for excellence.
This means that regular discussion on claims trends, policy wordings and Insurer performance will enable our products and service to always remain competitive.
We are proud of our strong and positive reputation that our claims team has, and work constantly to maintain it. At Farmers & Mercantile we believe that resolving claims is what we are here for, and we take this commitment seriously.