At Farmers & Mercantile we are passionate about our claims service.

We believe in providing every client with a consistent and high quality claims service, which is crucial in a successful client relationship.

We consider claims throughout the entire client journey, from initial policy selection to final claim resolution.

We are committed to resolving claims through our expertise, and support our clients every step of the way to achieve a fair and final settlement at the earliest opportunity.

Personal Customer Care

Our claims service represents a genuine focus on customer care, providing our clients with their own dedicated claims handler.

Farmers & Mercantile have no impersonal or frustrating call centres.

We achieve a first class service by offering a comprehensive understanding of our clients’ business needs rather than a standard operational process.

Claims Team

We provide our clients with a dedicated team of Claims Handlers, based at our at our head office in Sywell, Northamptonshire.

By handling claims in-house we are able to guarantee a consistent level of service and one which we are all fully committed to.

Claims team

Karen, Paul, Sam & Joanne

Experience in the Agricultural Sector

We have many years of experience across our claims team, which means we have the expertise to deal with any major or complex claims that may occur.

Our in depth understanding of the Agricultural sector, combined with longstanding relationships with our carefully selected suppliers enables us to act on our clients behalf with any claims negotiations.

This allows our clients to focus on your own business, in the comfort that we will be acting in your best interests.

Independent Approach

You will deal with claims handlers who understand the Agricultural sector and your specific requirements.
We will review all claims and challenge insurers where necessary.

You will receive a responsive and consistent service.

We use our network of longstanding Insurance experts to support clients whenever they need us to.

Specialist Claims Team

With our claims handlers working alongside our on-farm advisers, we can ensure that claims resolution is a combined team effort that remains at the top of Farmers & Mercantile’s priority list in our pursuit for excellence.

This means that regular discussion on claims trends, policy wordings and Insurer performance will enable our products and service to always remain competitive.

We are proud of our strong and positive reputation that our claims team has, and work constantly to maintain it. At Farmers & Mercantile we believe that resolving claims is what we are here for, and we take this commitment seriously.

Our Claims Promise

  • We will give our clients professional advice and support in the event of a claim.
  • We will provide our clients with a first class claims service.
  • We will provide our clients with your own dedicated Farmers & Mercantile claims handler.
  • Where appropriate we will attend meetings with you, your Insurers and any loss adjuster to assist in reaching a fair and final settlement at the earliest opportunity
  • Where possible we will not undertake unnecessary form filling and actively encourage the reporting of claims by phone directly to our claims team.

What our Clients say about us

We encourage regular feedback from all our clients so that we actively monitor our claims service. This allows us to ensure that our service levels are maintained and allows us to make improvements as necessary.

“Farmers & Mercantile claims team are nice to work with.”

F&S Milroy

“Payments are made very quickly”

Howard Patrick

“Fantastic, quick service, thank you”

TH Kilby & Son

“Service could not have been better”

John Little farmers

“First class”

Major A Gray

“Staff always very helpful and polite. Claim handled efficiently”

Heal Farms

“Thankyou for your efficiency”

M&S Shores

“Very helpful and straightforward”

WD Hyslop & son

“Our tractor was burnt out and written off and the claim was dealt with in good time”

J W Brown & son